Our Warranty

See details below

Registered Limited Warranty

Arrowhead Auto Body provides a Limited Warranty on work performed during repair. This Limited Warranty is valid only for as long as you own the vehicle stated herein, and is for the person to whom this Limited Warranty if granted and whose name appears herein and on the original work order. This is a labor only, fragmented four part Limited Warranty, and stipulations pertaining to each fragmented part are stated hereafter:

  • Metalwork: A lifetime limited warranty is provided for all metalwork, to include welding and the application of materials utilized in making collision repairs against cracking, flaking, pitting or deterioration, excluding rust repairs. The Shop will repair and repaint, excluding rust repairs, any metalwork warranted.

  • Painting, Stripes and Decals: A lifetime limited warranty is provided for all painting-related priming and painting work against solvent blistering, peeling, hazing, and excessive loss of pigmentation, and A three year limited warranty on the application and adhesion of decorative stripes and decals, excluding those defects which are caused by extreme environmental conditions to which the vehicle may be exposed. The Shop will re-prime, repaint, re-stripe or re-decal the specific section or sections of the vehicle warranted. Rust repair is excluded.
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  • Mechanical Repairs: A one year limited warranty is provided for mechanical repairs pertaining directly to original collision damage.

  • Parts: A one year limited warranty is provided for parts unless Mfg. Warranty is less or more, on new parts installed by or at the Shop. (Please Note: shop warranty does not exceed Mfg. warranty.)

  • Section 1-4: The shop will repair, repaint, or replace solely at its option any items in section 1-4, when claim is made while the present owner stated herein owns the vehicle, unless caused by or damaged resulting from unreasonable use, maintenance, or care of the vehicle. This Written Warranty shall be null and void if the repair is altered, adjusted or tampered with by any person not authorized by Warranty Grantor. This warranty is not transferable.

  • Specifically Excluded: A. Incidental costs, such as towing fees, car rental charges, travel expenses, or assemblies and components which are not specifically covered by this Limited Warranty, nor are consequential damages such as damage to other assemblies and components resulting from a defective part or installation of such part installed or repaired during the repair. B. Rust…Surface rust, and/or damage caused by rusting of interior or exterior panels, is not covered. This States All The Limited Warranties made by the Shop and contains the only promises for which it will be responsible.

  • Customer’s Obligations: In order to obtain the benefits of this warranty, the owner shall:
    Present the owner’s copy of this warranty document to the warrantor before requesting warranted repairs or parts, and
    Have any warranted repair, adjustment, or inspection made only at the premises of the warrantor during normal business hours.

All Warranties implied by law, including the warranties of merchantability and fitness for a particular purpose, are hereby limited to the warranty period herein and shall expire at the end of such period.

Should you have any questions regarding your warranty please contact the shop, thank you.

The Repair Process

There’s a lot more to the Repair Process than you might think.

1

ESTIMATING

Some common steps to begin the repair process are:

  • Perform a thorough damage assessment
  • Examine the critical safety systems of your vehicle
  • Explain all repair details and answer any questions
  • Help with your insurance claims process

2

REPAIR
PREPARATION

Tasks to get your vehicle ready for repair include:

  • Wash the vehicle’s exterior and repair area
  • Complete any disassembly needed
  • Review original estimate
  • Review parts and materials needed

3

BODY REPAIRS

Steps to prepare for refinishing include:

  • Removing the original layers of paint
  • Straightening the frame and welding the new panels in place
  • Removing dents, sanding and filling with body-repair material
  • Taking steps to protect against corrosion

4

REFINISHING /
PAINTING

Typical steps for refinishing are:

  • The vehicle is covered for protection
  • A primer is applied to guarantee good adhesion of paint
  • The primer is sanded and cleaned for a smooth finish
  • Paint is mixed using digital or manual color tools
  • Color coat is applied to your vehicle
  • Finally, a clear coat is applied

5

DETAIL &
INSPECTION

Some of the final steps include:

  • Once the finish is approved, final trim pieces are installed
  • Interior is cleaned and vacuumed
  • Exterior body, wheels and tires are washed
  • Vehicle is inspected to ensure your satisfaction

6

READY FOR
DELIVERY

Your vehicle is ready for the road.

At the time of delivery we will provide you with a complete copy off all your paperwork and collect any out of pocket expenses or insurance deductibles.

Hopefully you will never need us again, but if you do, remember your experience with Arrowhead Auto Body.