Frequently Asked Questions
Call the customer service team at Arrowhead Auto Body. Anyone who picks up the phone will help you. Relying on over 20 years of experience in working successfully with auto insurance companies, we will advise you on the next steps that make the best sense for you and for your wallet.
Yes. We have a box outside the front entrance with envelopes for after hours drop offs. If you can’t make it in to Arrowhead Auto Body during regular business hours, rest assured that you can safely and easily drop of your car and key at the front of our building. Please be sure to fill out the key envelope completely and that your keys are securely deposited through the front door.
Again, call Arrowhead Auto Body right away. We will call the tow truck company we usually deal with—Dukes Towing. Dukes can safely transport your vehicle to our facility where it will be safe and secure.
And don’t worry about paying for the towing charges. If you have insurance, We will bill your insurance company. The towing charges will become part of the overall repair bill.
If you decide to pay for the repairs out of pocket, the towing charges will be part of your repair bill.
Yes! We maintain a fleet of over 30+ courtesy vehicles for our customers to use while their vehicles are being repaired, free of charge! Call or stop in for complete details, some restrictions apply.
No, you do not need an appointment for an estimate. Estimating hours are from 8:00 a.m. – 5:00 p.m. Monday to Friday.
It all depends on the damage. In most cases an estimate can be written in 15-30 minutes.
No. There is no charge for an estimate.
Every repair is different. The type of damage plays a large role in the repair process. Our goal is to always complete repairs in the original estimated time and take pride in returning your vehicle to you in a timely manner.
Yes, we will work with any insurance company. We also work directly with many of top insurers. We can help with the entire claims process.
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers.
When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.
A deductible would not be applied if the other party was at fault in the accident. If you are held responsible, you would have to pay a deductible according to the terms of your insurance policy. For instance, if your damages totaled $4,000 and your collision deductible is $500, then your insurance company would issue a check for $3500.00 and you would be responsible for $500.00 in out-of-pocket costs. Deductibles are only applied once per claim. If additional damages were found, your deductible would not be applied to the additional charges.
All deductibles are payable to Arrowhead Auto Body and must be paid in full at the time completed vehicles are picked up.
Arrowhead Auto Body provides a Registered Lifetime Limited Warranty on work performed during repair. This Limited Warranty is valid for as long as you own your vehicle.
Click here to view our full warranty for complete details.
If we can be of additional help, please call the shop directly 218.729.2902